Refund & Cancellation Policy

Last updated: 15 August 2026.

This policy explains how billing, cancellation, and refunds work for subscriptions to our restaurant management software (the "Service"). It covers the fees you pay us. It does not cover payments your own customers make to your restaurant, which are between you and them.

1. Free trial
New accounts start with a 30-day free trial. No payment is required to start a trial, and nothing is charged during it. We would rather you decided the Service is not for you during the trial than paid for a period you did not want.

2. Subscription billing
After your trial ends, continued use of the Service requires an active paid subscription, billed in advance on a monthly or yearly basis depending on the plan you choose. Charges are processed securely through Razorpay.

3. Cancelling your subscription
You can cancel at any time from Settings then Billing. Cancelling stops the next charge. It does not refund the period you have already paid for, and your access continues until that period ends.

Cancelling during the free trial works differently. Because nothing has been paid, access ends immediately rather than running on, and the trial is not offered again.

4. Refunds
Because subscription fees are billed in advance for access to the Service, we do not refund partial billing periods, time remaining after cancellation, or a plan larger than you turned out to need.

Some payments should never have been taken at all, and we return those in full:

- a duplicate charge for the same period;
- a charge taken after you cancelled;
- a charge for the wrong plan or the wrong amount, where we return the difference;
- a payment for an account we were unable to activate.

If you believe one of these has happened, contact us with the invoice number and we will check it. If the charge was not owed, it goes back.

5. How a return is made
Money goes back to the same card, bank account or UPI handle it came from. We cannot send it anywhere else. Once processed, it typically reaches you within 5 to 7 working days, depending on your bank.

6. Plan changes
You can change your plan at any time from Settings then Billing. A change takes effect on the new plan, and we do not pro-rate or refund the remainder of the plan you are leaving.

7. Taxes
Where GST applies to your subscription, any amount we return includes the tax charged on it, and we issue a credit note against the original invoice.

8. Failed or disputed payments
If a payment fails, we will attempt to notify you and may retry the charge. Accounts with unpaid, overdue subscriptions may be suspended until payment is resolved, as described in our Terms of Service.

If something about a charge looks wrong, please contact us before raising a dispute with your bank. Almost every case is a mistake we can fix quickly, and a chargeback takes far longer for both of us.

9. How to request a review
Contact us through our Contact Us page with your account details, the invoice number, and the reason for the request. We aim to respond within a reasonable time.

10. Changes to this policy
We may update this policy from time to time. Continued use of the Service after an update constitutes acceptance of the revised policy.